Technical Baker / Food Application Specialist

1. Product Demonstration & Food Application

• Plan and organize product demonstrations based on customer requirements, business priorities, and sales opportunities.

• Coordinate demonstration schedules, locations, ingredients, equipment, recipes, and other required materials.

• Conduct product demonstrations and food trials at customer outlets, factories, restaurants, bakeries, food manufacturers, distributor locations, and other customer sites.

• Demonstrate the application, functionality, and benefits of Wincheez products in various food products.

• Explain product characteristics, usage, processing methods, and application techniques to customers.

• Provide technical recommendations and guidance during customer trials.

2. Recipe & Food Application Development

• Develop creative, innovative, attractive, and commercially viable recipes using Wincheez products.

• Create food applications with excellent taste, texture, appearance, aroma, consistency, and overall quality.

• Develop applications across various food categories, including but not limited to:

  • Bakery and pastry

  • Bread and buns

  • Pizza

  • Pasta and noodles

  • Sandwiches and burgers

  • Savory food

  • Fried and snack products

  • Ready-to-eat meals

  • Sauces and fillings

  • Desserts

  • Frozen food

  • Foodservice and catering products

  • Other applications based on customer and market needs

• Develop recipes according to customer requirements, market trends, consumer preferences, and product characteristics.

• Conduct product trials and testing to optimize recipes and achieve the desired application results.

• Continuously explore new food concepts and applications to maximize the potential of Wincheez products.

3. Customer Trial & Product Adoption

• Conduct trials and product testing with potential and existing customers.

• Identify customer requirements and develop suitable food applications using Wincheez.

• Evaluate trial results and identify opportunities for improvement.

• Modify recipes based on customer feedback, production processes, target market, and cost requirements.

• Ensure recipes are practical, consistent, scalable, and suitable for commercial production.

• Follow up with customers after demonstrations and trials.

• Support customers until Wincheez products are successfully accepted and implemented in their regular production.

4. Customer Technical Support & Troubleshooting

• Provide technical support related to the application and performance of Wincheez products.

• Identify and troubleshoot technical issues during food preparation, processing, cooking, baking, frying, storage, or serving.

• Evaluate issues related to taste, texture, melting, appearance, consistency, stability, and functionality.

• Provide practical and effective solutions based on customer production requirements.

• Respond quickly and professionally to customer complaints and technical concerns.

• Maintain strong customer relationships through continuous technical support and follow-up.

5. Sales & Business Development Support

• Work closely with the Sales and Distributor teams to identify potential customers and application opportunities.

• Conduct joint customer visits with Sales and Distributor teams.

• Support Sales activities through product demonstrations, technical presentations, product trials, and recipe development.

• Understand customer business needs and recommend suitable Wincheez products and applications.

• Identify opportunities to increase product usage through new food applications.

• Support customer conversion from trial stage to regular product usage.

• Provide technical support that contributes to customer satisfaction and sales growth.

6. Recipe Costing & Commercialization

• Develop recipes that balance taste, quality, functionality, appearance, and cost.

• Ensure food applications are suitable for the customer's target selling price and budget.

• Optimize ingredient usage without compromising product quality.

• Evaluate the cost-effectiveness of developed recipes.

• Ensure recipes are commercially viable and can be consistently produced at customer facilities.

• Maintain an appropriate balance between product quality and customer cost expectations.

7. Product Performance Evaluation

• Evaluate the performance of Wincheez products across different food applications.

• Conduct sensory evaluation and product testing where required.

• Collect customer feedback regarding taste, texture, appearance, functionality, convenience, and overall product acceptance.

• Analyze trial results and recommend improvements.

• Provide feedback to the R&D team regarding product performance and customer requirements.

8. Customer Follow-Up

• Conduct continuous follow-up with customers after product demonstrations and trials.

• Monitor the implementation and usage of Wincheez products at customer locations.

• Maintain communication with customers to identify new needs and application opportunities.

• Track the progress of customer trials from initial demonstration through product adoption.

• Build long-term professional relationships with customers.

9. Reporting & Documentation

• Prepare detailed reports for product demonstrations, customer trials, and recipe applications.

• Document recipes, formulations, trial results, customer feedback, technical issues, and recommended solutions.

• Maintain accurate records of customer demonstrations and application activities.

• Provide regular updates to management, Sales, Distributor, and R&D teams.

• Monitor and report the success of product applications and customer adoption.

10. Market & Food Trend Research

• Continuously research food trends, consumer preferences, new food concepts, and market developments.

• Identify new opportunities for Wincheez applications across different food categories.

• Develop innovative recipes that are relevant to current market trends.

• Explore new cooking and food processing techniques to improve product applications.

• Continuously improve knowledge of food ingredients, cheese functionality, and food applications.

11. R&D Collaboration

• Work closely with the R&D team in product testing, application development, and product improvement.

• Provide technical feedback based on customer trials and market requirements.

• Recommend product improvements when existing products do not fully meet customer needs.

• Participate in new product development and application projects.

• Support testing and validation of new or improved Wincheez products.
  
  Requirements

  • Minimum Diploma/Bachelor's Degree.

  • Minimum 2–3 years of experience as a Technical Baker, Food Application Specialist, R&D, Product Development, Chef, Culinary Specialist, Application Specialist, or related position.

  • Strong hands-on experience in food preparation, recipe development, or product application.

  • Good knowledge of food ingredients, food processing, and product formulation.

  • Experience working with cheese, dairy products, food ingredients, or food applications is highly preferred.

  • Experience conducting product demonstrations, customer trials, or technical presentations is an advantage.

  • Creative and innovative in developing new food concepts and recipes.

  • Strong problem-solving and troubleshooting skills.

  • Good communication and presentation skills.

  • Customer-oriented with strong interpersonal skills.

  • Able to work independently and collaboratively with Sales, Distributor, R&D, and other teams.

  • Willing to travel frequently to customer locations.

  • Able to manage multiple customer projects, demonstrations, trials, and follow-up activities.

  Preferred Skills

  • Food application and recipe development

  • Cheese application and functionality

  • Bakery and pastry

  • Savory food application

  • Pizza and pasta

  • Noodles

  • Snacks and fried food

  • Sauce, filling, and topping applications

  • Ready-to-eat and frozen food

  • Foodservice applications

  • Recipe costing

  • Product testing and sensory evaluation

  • Food troubleshooting

  • Customer product demonstration

  • Technical presentation

  • Product application development