Operations Assistant/Specialist

This role is a dynamic mix of field operations, administrative

management, and personnel development. You will be the primary bridge

between the head office and our Boutique & Dept Stores, ensuring

that sales targets are met, inventory is accurate, and our Sales

Associates (SAs) are properly monitored.

Core Responsibilities

1. Inventory Management & Turnover Oversight

• Must be willing to travel frequently to out-of-town locations to manage physical stock counts.
• Lead and document the formal turnover process of stocks when a Sales Associate resigns or transfers.
• Assist in reconciling inventory records with physical counts and investigate any variances during the turnover process.

2. Stakeholder & Mall Relations

• Assist
• with Store management regarding floor space, stockroom issues, and
• mall-specific promotions, and coordinate with Operations Supervisor
• & Operations Manager.
• Ensure all company operations align with Mall’s house rules and operational standards.

3. Sales Monitoring & Reporting

• Assist in collecting daily, weekly, and monthly sales reports from every door/counter.
• Monitor
• individual counter performance against targets and provide real-time
• updates to the Operations Supervisor & Operations Manager.
• Consolidate field data into actionable reports for head office review.

4. Training & Development

• Conduct training for new Sales Associates on brand heritage, product knowledge, and sales techniques.
• Ensure all sales associates are proficient in policies & reporting protocols.
• Identify gaps in service or product knowledge and provide on-the-spot coaching.

Qualifications & Skills

• At least 1-2 years in retail operations, preferably with experience dealing with major department stores (SM, etc.).
• Must be willing and able to travel out of town on short notice for field audits.
• Strong interpersonal skills to handle negotiations with mall management and the ability to train diverse groups of people.
• Comfortable working with numbers, inventory spreadsheets, and sales reports.
• A "hawk-eye" for inventory discrepancies and a commitment to meticulous documentation.
• Fresh graduates are welcome to apply.
• Can start immediately.