Customer Relationship Specialist

Background:

PT Borneo Pasifik Global is currently expanding into a new industry, Sports & Lifestyle, through YOLO Padel & Lifestyle.

YOLO Padel & Lifestyle currently operates across 3 locations: Lebak Bulus, Slipi, and Pluit.

We are looking for a Customer Relationship Specialist who enjoys working with people, building relationships, and being part of a sports and lifestyle community.

In this role, you will be responsible for creating a great experience for our customers and members, building relationships with the padel community, handling customer concerns, and supporting customer retention and sales.

Requirements:

• Has experience in Customer Relationship, Community, Sales, or similar roles, preferably in the sports or lifestyle industry.

• Has an interest in sports, lifestyle, and especially padel. Basic knowledge of padel is a plus.

• A people person who enjoys meeting, talking to, and connecting with people.

• Cheerful, friendly, outgoing, and approachable.

• Has a sales and customer retention mindset and is able to identify opportunities to encourage repeat visits, memberships, programs, or other services.

• Enjoys being around sports, community, and social activities.

• Good communication and interpersonal skills.

• Proactive, energetic, and comfortable working in a fast-paced sports and lifestyle environment.

• Willing to work on shifts, weekends, and public holidays based on operational needs.

Job Descriptions:

• Welcome and assist customers and members at the venue and make sure they feel comfortable and well taken care of.

• Build and maintain good relationships with customers, members, and the padel community.

• Actively engage with members and regular customers to understand their needs, preferences, and overall experience.

• Handle customer inquiries, complaints, and issues and provide appropriate solutions or escalate them when necessary.

• Monitor the overall customer experience, including service quality, facilities, and customer satisfaction.

• Proactively identify customer issues and coordinate with relevant teams to resolve them.

• Actively drive sales and revenue through memberships, bookings, programs, events, and other products or services.

• Identify sales opportunities through customer interactions and convert potential customers into paying customers or members.

• Follow up with prospective and existing customers to maximize sales opportunities and customer engagement.

• Collect customer feedback, suggestions, and recurring concerns to help improve the overall customer experience.

• Maintain records of customer interactions, sales activities, feedback, complaints, and follow-ups.

• Work closely with the Operations, Marketing, and other related teams to ensure a great customer experience and support revenue growth.

• Support community activities, events, social games, and other initiatives to keep the YOLO padel community active and engaged.