Deskripsi Pekerjaan
Informasi lengkap tentang posisi dan persyaratan
Ringkasan Yukerja
Lowongan Service Delivery Management di R-Logic Technology kami kurasi dari JobStreet (kategori Kesehatan). Perhatikan lokasi kerja (East Jakarta, Jakarta) sebelum melamar. Yukerja.com bukan pemberi kerja — lamaran diproses di situs sumber resmi.
About the role
Oversee daily operations of the CEC, including intake, diagnosis, repair, and dispatch/return of units within contracted turnaround times. Act as the primary operational point of contact for the client on day-to-day service delivery matters.
Key responsibilities
- Oversee daily operations of the CEC, including intake, diagnosis, repair, and dispatch/return of units within contracted turnaround times
- Manage case flow and backlog to ensure SLA compliance across all service categories
- Coordinate parts and Open Cell/component availability with the supply chain/logistics team to avoid service delays
- Ensure accurate, timely documentation and labeling for all service and RMA/warranty cases, consistent with OEM and client requirements
- Lead, coach, and develop technicians, service coordinators, and support staff at the CEC
- Plan workforce capacity and scheduling to match service volume and SLA demands
- Conduct performance reviews, manage disciplinary matters, and drive a culture of accountability and continuous improvement
- Prepare and present regular performance reports and business reviews to the client and internal management
- Proactively identify and escalate service risks, resource constraints, or systemic issues before they impact SLA performance
- Ensure all service processes comply with client, OEM, and regulatory requirements
About us
PT. R-Logic Technology Indonesia is a subsidiary of R-Logic International Pte Ltd, with sites across Malaysia, Singapore, China, India and Indonesia. R-Logic delivers end-to-end reverse logistics solutions with comprehensive linkages to customers, technology and OEMs. Our front-end solutions include customer interfacing, customer call management and technical support centres. Our regional set-up allows OEMs to reach every valuable customer across Asia Pacific — from the far reaches of South East Asia to the most concentrated metropolitan cities. At the back end, our services cover Defective Inventory Management, Supply Management and Repairs.