Restaurant Manager

About us

Our Cafe & Bar located in Pejeng Kangin, Gianyar Bali. Currently is recruiting for a "Restaurant Manager".

We are committed to maintaining the highest standards of service, quality, and customer satisfaction whilst fostering a welcoming and professional environment for our team members. Our mission is to create awareness of our Brand whilst providing a memorable experience to all our customers by serving good quality food and drinks.

About the role

We are seeking for an experienced Restaurant Manager to join our team at The Canopy Cafe & Bar. This is a contract position that offers a fantastic opportunity to lead and manage all aspects of our restaurant operations. You will be responsible for ensuring exceptional service delivery, maintaining operational excellence, and creating a positive dining experience for all our guests. This role is integral to the success of our establishment and requires a passionate hospitality professional with strong leadership capabilities and a commitment to outstanding customer service.

Report to Owners / Director.

Key Performance Indicators:

• Ensuring the Cafe operational is smooth, effective and efficient. Lower the spending and Increase Revenue.

• Ensuring its line with the Vision and Mission of the Company, by keeping in line with the Brand and be one of the best Cafe and unique.

Key responsibilities

• Overseeing all daily restaurant operations, including staffing, scheduling, and performance management

• Maintaining high standards of food safety, hygiene, and health regulations in compliance with local and international standards

• Managing inventory, cost controls, and budgeting to ensure profitability whilst maintaining quality standards

• Training, motivating, and developing restaurant staff to deliver exceptional customer service

• Handling customer complaints and concerns professionally and promptly to ensure guest satisfaction

• Coordinating with the kitchen team to ensure timely and quality food preparation and presentation

• Managing reservations, table allocation, and ensuring smooth service flow during peak hours

• Implementing and maintaining restaurant policies, procedures, and standards

• Monitoring and analysing key performance indicators (KPIs) to identify areas for improvement

• Liaising with senior management on financial performance, staffing needs, and strategic initiatives

• Dealing with Bar and Kitchen dept, making sure SOP for both dept is in place.

• Confident in dealing with staff or customer complaints.

• Dealing with staff including shift arrangement, and ensuring effectiveness of all staff, etc, etc.... etc

What we're looking for

• Proven experience of at least 3-5 years in a restaurant management role or similar hospitality management position

• Diploma in Business Management, Restaurant Management or Hospitality, or similar to.

• Strong leadership skills with the ability to motivate and manage a diverse team effectively

• Excellent customer service orientation and proven ability to handle difficult situations professionally

• Sound knowledge of food and beverage operations, including menu planning and cost management

• Proficiency in restaurant management systems and point-of-sale (POS) software

• Strong financial acumen with experience in budgeting, forecasting, and financial reporting

• Knowledge of health and safety regulations, food safety standards, and compliance requirements

• Excellent communication skills in English, with additional language proficiency being advantageous

• Organisational skills with the ability to multitask and work under pressure in a fast-paced environment

• Flexibility and willingness to work various hours, including evenings and weekends as required, and a hands-on individual.

• Familiarity with Balinese culture and the local hospitality industry is desirable

What we offer

* Competitive salary package commensurate with experience and qualifications

• Clear career development and advancement opportunities within our growing organisation

• Professional training and development programmes to enhance your management skills

• A supportive and collaborative work environment with a dedicated hospitality team

• Staff meals and other hospitality-related benefits

• Exposure to diverse international guest experiences and cultural exchange

• Work in a scenic, tropical location with access to Bali's lifestyle and amenities

How to apply

If you are an experienced restaurant manager with a passion for hospitality and a commitment to excellence, we would like to hear from you. Please submit your CV, a cover letter outlining your relevant experience, and contact details to apply now for this exciting opportunity to join PT Rahmi Bali Properti for The Canopy Cafe & Bar.