Front Office Manager (Admission & Cashier Manager)

Front Office Manager will be responsible for overseeing the admission and cashier operations, ensuring seamless patient check-in processes and efficient financial transactions. This role is strategically important to our hospital, as it directly impacts patient satisfaction, operational efficiency, and revenue management.

Key responsibilities

• Supervise and manage the admission and cashier teams, ensuring high standards of professionalism, efficiency and customer service

• Oversee patient registration and check-in procedures, ensuring accurate and timely documentation

• Monitor cashier operations, including payment processing, billing inquiries and financial reconciliation

• Handle patient complaints and concerns with empathy and professionalism, implementing effective solutions

• Ensure compliance with hospital policies, procedures and regulatory requirements in all front office operations

• Maintain accurate records of admissions, discharges and financial transactions

• Implement and maintain quality assurance standards for front office services

• Train and develop front office staff, providing coaching and performance feedback

• Monitor key performance indicators and report on operational metrics to senior management

What we're looking for

• Bachelor's degree in Finance, Accounting, Hospitality Management, or a related field

• Minimum 5 years of experience in front office management

• Strong numerical and financial management skills with experience in billing and collections

• Proficiency in front office management systems or hospital information systems (HIS)

• Problem-solving abilities and a proactive approach to improving processes and customer experience

• Attention to detail and accuracy in record-keeping and financial transactions