IT Support

1.       End-User IT Support

·         Provide first-level technical support to users for desktop, laptop, printer, software, and basic network issues.

·         Troubleshoot hardware and software problems and escalate complex issues when necessary.

·         Assist users with Microsoft Windows, Microsoft Office / Microsoft 365, email, printers, and other company

applications.

·         Perform installation, configuration, replacement, and maintenance of PCs, laptops, and peripheral devices.

·         Support new employee onboarding, including preparation of laptops, user accounts, email accounts, and

other IT access.

2.       IT Infrastructure Support

·         Assist in maintaining the company’s IT infrastructure, including:

• LAN and Wi-Fi networks

• Network switches and access points

• Internet connectivity

• Servers and storage

• Printers and shared devices

• CCTV and other IT-related equipment

·         Perform basic troubleshooting of network connectivity issues.

·         Assist senior IT team members or vendors with infrastructure installation, maintenance, and upgrades.

·         Monitor infrastructure availability and report abnormalities or recurring problems.

3.       User Account & Access Management

·         Assist with the creation, modification, and disabling of user accounts.

·         Support basic Active Directory.

·         Assist with user access requests.

·         Ensure user access is provided according to company policies and approved requests.

4.       IT Asset Management

·         Maintain accurate records of IT assets such as laptops, desktops, monitors, printers, mobile devices, and

accessories.

·         Track IT equipment issuance, return, transfer, and disposal.

·         Perform periodic IT asset verification and stock checking.

·         Assist in managing IT consumables and spare equipment.

5.       System Maintenance & Security

·         Assist with Windows updates, antivirus monitoring, software installation, and endpoint maintenance.

·         Ensure computers are properly patched and protected according to company IT standards.

·         Report suspicious emails, malware, unauthorized software, or potential cybersecurity incidents.

·         Assist with backup checking and basic system health monitoring where required.

6.       IT Documentation

·         Maintain IT documentation, including:

• Hardware and software inventory

• Network and equipment information

• User guides

• Troubleshooting procedures

7.       Vendor & Operational Support

·         Coordinate with external IT vendors for hardware repairs, network issues, warranty claims, and other

technical support.

·         Follow up on outstanding technical issues until resolution.

·         Assist with IT-related projects, system upgrades, or infrastructure deployment when required.

Requirements:

Qualifications:         

·         Diploma or Degree in Information Technology, Computer Science, Computer Engineering, Information

Systems, or a related field.

·         Fresh graduates are encouraged to apply.

·         Basic knowledge of:

• Windows operating systems

• Microsoft Office / Microsoft 365

• Computer hardware and troubleshooting

• LAN, Wi-Fi, TCP/IP, DNS, and DHCP

• Printers and peripheral devices

·         Basic knowledge of Active Directory, Windows Server, firewall, networking equipment, or virtualization

would be an advantage.

Skills:

·         Good troubleshooting and problem-solving skills.

·         Willingness to learn new technologies.

·         Good communication and interpersonal skills.

·         Responsible, organized, and able to follow up on assigned tasks.

·         Able to work independently as well as within a team.

·         Customer-service-oriented attitude.

·         Basic English communication skills are required.

·         Willing to be placed in Majalengka.

Nice To Have (Not Required but a Bonus):

1.       Knowledge or internship experience in the manufacturing industry, particularly in garment manufacturing is a plus.