Team Reservation

Responsibilities

- Manage and process villa reservations from various booking channels and platforms.

- Respond to guest inquiries regarding availability, rates, villa facilities, policies, and booking details.

- Handle booking confirmations, modifications, cancellations, and rescheduling requests.

- Ensure all reservation information is accurate and updated in the reservation system.

- Coordinate with Front Office, Villa Manager, Housekeeping, and other departments regarding guest arrivals and special requests.

- Monitor villa availability and avoid double bookings or reservation errors.

- Follow up on pending reservations and booking inquiries.

- Communicate with Online Travel Agencies (OTAs), travel agents, and other booking partners.

- Assist in managing rates, promotions, and availability across booking platforms.

- Prepare and maintain daily reservation reports.

- Monitor upcoming arrivals, departures, and special guest requests.

- Ensure all guest information and booking records are properly documented.

- Handle guest complaints or reservation issues professionally and provide appropriate solutions.

- Support the team in maximizing villa occupancy and revenue.

- Maintain good communication with guests and business partners.

Requirements

- Minimum 1 year of experience in Reservation, Front Office, Guest Relations, or a similar position.

- Experience in villa, hotel, or hospitality industry is preferred.

- Good communication skills in English, both written and spoken.

- Good knowledge of reservation systems and OTA platforms.

- Good attention to detail and organizational skills.

- Able to work under pressure and handle multiple bookings simultaneously.

- Good problem-solving and customer service skills.

- Able to work independently and as part of a team.

- Proficient in Microsoft Office and Google Workspace.