Deskripsi Pekerjaan
Informasi lengkap tentang posisi dan persyaratan
Ringkasan Yukerja
Lowongan Customer & Technical Support Officer di TSM Technologies kami kurasi dari JobStreet (kategori Teknologi & IT). Perhatikan lokasi kerja (West Jakarta, Jakarta) sebelum melamar. Yukerja.com bukan pemberi kerja — lamaran diproses di situs sumber resmi.
JOB SUMMARY :
Serve as the first point of contact for customer technical inquiries, complaints, and support requests.
Understand customer issues, collect relevant information, and perform initial troubleshooting.
Create, track, and maintain customer support tickets and issue records.
Coordinate technical issues with Hardware, Firmware, Mechanical, QA, Production, and R&D teams.
Follow up on issues until resolution and provide timely updates to customers.
Support product installation, commissioning, testing, and troubleshooting.
Prepare technical reports and support documentation.
Escalate complex or critical issues to the relevant engineering team.
Identify recurring issues and provide feedback for product improvement.
QUALIFICATION REQUIRED :
Bachelor's degree in Engineering, Computer Science, IT, or related field.
2–3 years of experience in technical support, customer service, field service, or a similar role.
Basic knowledge of electronics, networking, IoT, or troubleshooting.
Good English communication skills, written and verbal.
Strong problem-solving and customer communication skills.
Able to work with cross-functional teams.
Familiarity with issue tracking system, or similar tools is a plus.
Willing to travel for customer support and field activities when required.