Host/Hostess

About the Role

Shelter Restaurant is seeking a friendly, professional, and guest-oriented Host to join our team in Bali. This role focuses on creating exceptional first impressions by welcoming guests, coordinating closely with the Reservation Agent and restaurant team, and ensuring a seamless arrival and seating experience. The position requires excellent communication skills, attention to detail, and the ability to thrive in a fast-paced hospitality environment.

Key Responsibilities

1. Guest Welcome & Seating Coordination

• Welcome guests warmly and professionally upon arrival.

• Verify guest reservations based on information provided by the Reservation Agent.

• Assist guests to their assigned tables while ensuring a smooth and welcoming arrival experience.

• Manage the waiting area and assist with guest flow during busy service periods.

2. Reservation & Guest Coordination

• Coordinate closely with the Reservation Agent regarding guest arrivals, reservation updates, VIP guests, special requests, and walk-in availability.

• Communicate guest arrivals and seating status with the Restaurant Manager and service team.

• Assist in accommodating walk-in guests by coordinating table availability with the Reservation Agent and restaurant operations team.

• Ensure accurate communication of guest preferences and special occasions to the service team.

3. Guest Experience & Service Excellence

• Provide guests with information about the restaurant, menu offerings, promotions, and facilities.

• Respond professionally to guest inquiries and concerns, escalating issues when necessary.

• Build positive guest relationships by delivering attentive, friendly, and personalized service.

• Ensure every guest receives a memorable first and last impression.

4. Team Collaboration & Workplace Standards

• Work closely with the Reservation Agent, Restaurant Manager, and service team to maintain efficient restaurant operations.

• Maintain cleanliness, organization, and presentation of the entrance and waiting area.

• Follow company SOPs, service standards, and health & safety procedures.

• Support overall restaurant operations during busy periods when required.

Requirement

1. Experience & Background

• Minimum 1 year of experience as a Host, Receptionist, Guest Relations, or in a similar customer-facing hospitality role.

• Previous experience in restaurants or hotels is preferred.

2. Service & Operational Skills

• Excellent guest service and interpersonal skills.

• Strong communication and coordination abilities.

• Able to multitask and remain organized in a fast-paced environment.

• Good spoken English; additional languages are an advantage.

3. Guest Service & Communication Skills

• Friendly, confident, and guest-oriented personality.

• Excellent communication and problem-solving skills.

• Able to work collaboratively with cross-functional teams.

4. Work Attitude & Professionalism

• Professional look with excellent grooming standards.

• Positive attitude, reliable, and proactive.

• Flexible to work shifts, weekends, and public holidays.

What We Offer

• Competitive salary package aligned with experience and role scope.

• Opportunity to grow and develop within a dynamic and expanding hospitality group.

• A supportive, collaborative, and team-oriented working environment.

• Employee benefits, including staff discounts across our venues.