E-Commerce Specialist Overseas

Job Description:

• Manage and optimize daily operations of e-commerce stores across US, Europe, and Japan markets. 

• Handle end-to-end e-commerce activities, including product listing, pricing, inventory updates, order processing, promotions, and after-sales operations. 

• Ensure product information, pricing, images, descriptions, and other product details are accurate, consistent, and properly localized across different markets. 

• Monitor store performance, including sales, traffic, conversion rate, product performance, and campaign results, and prepare regular reports. 

• Assist in planning, executing, and optimizing e-commerce campaigns, promotions, and paid advertising based on each market's characteristics. 

• Conduct market, competitor, and customer research to identify trends, opportunities, and potential improvements for overseas markets. 

• Manage and edit product content, product descriptions, images, banners, promotional materials, and short-form videos for corresponding overseas accounts. 

• Localize and adapt content according to the language, culture, consumer preferences, and platform requirements of each market. 

• Coordinate with Marketing, Design, Content, and Operations teams to ensure relevant and timely campaign execution. 

• Monitor customer reviews, feedback, operational issues, and platform-related issues, and coordinate with relevant teams to resolve them promptly. 

• Analyze sales and campaign data and provide data-driven recommendations to improve store performance. 

• Stay updated on international e-commerce trends, platform policies, beauty trends, competitor activities, and consumer behavior. 

• Support other e-commerce projects and initiatives assigned by management. 

Job Requirements:

• Bachelor's degree in Business, Marketing, E-Commerce, Communication, International Business, or a related field. 

• Minimum 1–2 years of experience in e-commerce operations, preferably handling international/overseas markets. 

• Previous experience in Beauty Products, Cosmetics, Make-up Tools, Beauty Accessories, or related industries is strongly preferred. 

• Experience managing international e-commerce platforms such as Amazon, TikTok Shop, Shopify, Shopee, or other overseas marketplaces is highly preferred. 

• Strong understanding of end-to-end e-commerce operations, including product listing, pricing, promotions, campaign planning, traffic management, order fulfillment, customer service, and after-sales operations. 

• Good knowledge and interest in beauty products, cosmetics, and make-up tools, including awareness of beauty trends and consumer preferences. 

• Experience in content editing and localization, including product descriptions, promotional content, product images, banners, and short-form videos. 

• Familiar with content editing tools such as Canva, CapCut, Photoshop, or similar applications. 

• Data-driven mindset with strong ability to analyze sales, traffic, conversion, advertising, and campaign performance. 

• Strong attention to detail, problem-solving, communication, and coordination skills. 

• Able to work independently, manage multiple projects, and work in a fast-paced environment. 

• Fluent in English is a must, both written and verbal. 

• Japanese or Chinese proficiency is a plus, especially for managing Japan-related accounts or coordinating with overseas teams. 

• Willing to work onsite at North Jakarta – Mangga Dua.