Account Resolution Assistant Manager (Collection)

Job Descriptions:

• Engage professionally with debtors to facilitate effective communication and resolution

• Issue collection letters in accordance with company policies and regulatory standards

• Deliver timely loan repayment reminders through appropriate communication channels

• Monitor payment schedules and ensure accurate tracking of receivables

• Negotiate feasible payment arrangements with debtors while aligning with organizational guidelines

• Collaborate with internal departments, including legal and risk, to support recovery efforts

• Prepare and submit comprehensive task and progress reports for management review

Requirements:

• Bachelor’s degree in Business Administration, Finance, or a related field

• 4 – 6 years of experience in field collections, with at least 3-4 years in a supervisory or senior role

• Proven track record of achieving recovery targets in high-risk or unsecured portfolios

• Excellent negotiation, communication, and conflict resolution skills

• Demonstrates diligence and persistence in accurately locating debtors and assessing their current financial status and circumstances

• High level of integrity and professionalism

• Strong time management skills with the ability to prioritize tasks effectively and meet deadlines in a dynamic field environment

• Results-driven with a strong focus on achieving and exceeding collection targets