Network Engineer

Company Description

Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.

Zayo is a managed network service provider focused on the emerging SDN market. As a pioneer in the SD-WAN segment, ZAYO has the platform and the expertise to help enterprises quickly transition from inefficient legacy networks to SDN-based operations resulting in the lower total cost of ownership while improving reliability, application performance, and network security.

The Network Engineer is responsible for designing, implementing, and managing the network infrastructure of our customers to ensure maximum uptime for their users. The role can include design, configuration, documentation and troubleshooting network related items ranging from basic to complex. The Network Engineer is the primary escalation point for the ZAYO NOC for all related support issues. This position will be primarily focused on our Prisma SD-WAN solution but may include additional SD-WAN & LAN solutions.

Responsibilities:

• Designing and implementing Prisma SD-WAN network solutions and/or improving the efficiency of current networks
• Installing, configuring, and supporting of Prisma SD-WAN network equipment.
• Maintain best practice documentation and other reference materials as needed to document procedures, and methods for the engineering team.
• Report network status to key stakeholders and leadership teams
• Provide assistance as needed to team members and operations teams for implementations, troubleshooting and repair of network installation and deployments.
• Providing courteous and professional communication with internal departments, customers, and vendors
• Ensuring ZAYO Networks’ standards are followed from beginning-to-end for each client and internal department interaction
• Troubleshooting, diagnosing, and resolving hardware, software, and other network and system problems.
• Work escalations from the ZAYO NOC Support teams to troubleshoot issues and outages
• Work in the On Call engineering rotation
• Work after-hours installations and maintenance
• Customer facing position, responsible for working with other network engineering teams,
• Minimal travel – Company Wide meetings and customer visits (travel