Customer Service Analyst

Thank you for your interest in joining Solventum. Solventum is a new company in the healthcare sector, but we have solid experience in solving challenges that transform lives and strengthen the work of healthcare professionals. At Solventum, people are at the heart of every innovation we develop. With empathy, expertise, and clinical judgment, we work alongside the industry’s leading experts to tackle our clients’ most complex challenges. While we continue to update our Careers page and materials for applicants, some documents may still display our previous brand. Please note that all posted job opportunities are with Solventum, and that the Privacy Policy mentioned applies to any personal information you provide. Just as at 3M, Solventum provides equal opportunity to all qualified candidates, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. At Solventum, we develop innovative solutions to address our clients’ most complex challenges, driving advancements in healthcare by combining medical, materials, and data science. Our purpose is to improve patients’ lives and support healthcare professionals so they can perform at their best. Job Description: Customer Service Analyst (Solventum) 3M Health Care is now Solventum At Solventum, we improve lives through smarter, safer care. As a new company with a long legacy of creating groundbreaking solutions to our clients’ toughest challenges, we are pioneering innovations that bring together healthcare, materials, and data science to transform patients’ lives and enable healthcare professionals to perform at their best. People—and their well-being—are at the heart of every scientific advancement we pursue. We collaborate closely with the brightest minds in the healthcare sector to ensure that all the solutions we create combine cutting-edge technology with compassion and empathy—because at Solventum, we never stop finding solutions for you. The impact you’ll make in this role: As a Customer Service Analyst, you’ll make an impact by: - Providing customer service via email and phone - Managing purchase orders in Solventum systems (SAP S4 Hana) - Analyzing open orders and tracking deliveries - Preparing information for Tier Meetings - Establishing and maintaining strong credibility and trust with internal and external clients by ensuring orders are processed and cases are resolved as quickly as possible. Your Skills and Experience To succeed in this role from day one, Solventum requires (at a minimum) the following qualifications: - Bachelor’s degree - 1 year of customer service experience. Additional skills and knowledge that could help you succeed in this role include: - Intermediate to advanced English - Salesforce - ERP (SAP S4 Hana) Work Location: Remote, but you must be available to come to the Solventum office when necessary Travel: Not applicable You must be legally authorized to work in the host country without needing a work visa. Well-being Support Solventum offers many programs to help you live your best life, both physically and financially. To ensure competitive compensation and benefits, Solventum periodically benchmarks itself against other companies of comparable size and scope Solventum is an equal opportunity employer. Solventum will not discriminate against any job applicant on the basis of race, color, age, religion, sex, sexual orientation, gender identity or expression, national origin, disability, or veteran status. Solventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process. Applicants must remain alert to fraudulent job postings and recruitment schemes that falsely claim to represent Solventum and seek to exploit job seekers. Please note that all email communications from Solventum regarding job opportunities with the company will come from an email address with the @solventum.com domain. Be wary of unsolicited emails or messages regarding Solventum job opportunities from email addresses with other domains. Please note: Your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information directly into the application fields. Solventum Global Terms of Use and Privacy Statement Please read these Terms of Use carefully before using this website. Your access to and use of this website and your application for a job at Solventum are subject to your acceptance of and compliance with these terms. Please access the linked document by clicking here. Before submitting your application, you will be asked to confirm your agreement with the terms.

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