Job Description
Full details about the role and requirements
Yukerja Summary
The Customer Service (Dental) role at Satu Dental is curated from Glints (category Kesehatan). Note the work location (Penjaringan) before applying. Yukerja.com is not the employer — applications are handled on the official source site.
Responsibilities:
- Handle customer inquiries via phone, email, and chat, providing accurate and professional responses.
- Assist patients in scheduling appointments and providing information about dental treatments.
- Manage patient records and ensure smooth communication between customers and the dental team.
- Address and resolve customer concerns with a friendly and solution-oriented approach.
- Follow up with patients to ensure satisfaction and build long-term relationships.
- Coordinate with internal teams (dentists, clinic staff, and finance) to improve service efficiency.
- Maintain a high standard of customer service and uphold the company’s brand reputation.
Qualifications:
- Minimum 1 year of experience in customer service, preferably in the healthcare or dental industry.
- Strong communication and interpersonal skills.
- Ability to multitask and work in a fast-paced environment.
- Proficient in Microsoft Office and customer service software.
- A patient, empathetic, and customer-focused attitude.
- Knowledge of dental services and terminology is a plus.
- Able and willing to work under a shift-based system.
Placement : Head Office (Pluit, Jakarta Utara)