Deskripsi Pekerjaan
Informasi lengkap tentang posisi dan persyaratan
Ringkasan Yukerja
Lowongan Customer Support Trainer and Quality Assurance - Yogyakarta di Teleperformance kami kurasi dari JobStreet (kategori Pendidikan). Perhatikan lokasi kerja (Yogyakarta, Yogyakarta Special Region) sebelum melamar. Yukerja.com bukan pemberi kerja β lamaran diproses di situs sumber resmi.
π Trainer and Quality Assurance Customer Support - US Market
Project: English Customer Support
π Location: Yogyakarta
π Night Shift & Rotational Shift for US & EMEA Customers
We are looking for a skilled and motivated English-speaking Trainer & Quality Assurance (TQA) Specialist to join our growing team in Yogyakarta. This role is ideal for professionals with experience in customer support environments.
In this role, English proficiency at B2-C2 level is required as you will support global clients and customers.
What You Will Do:
β’ Deliver training programs in English for customer service teams
β’ Monitor and evaluate call, chat, and email interactions to ensure service quality standards are met
β’ Develop, enhance, and maintain QA frameworks in line with client expectations
β’ Provide coaching and constructive performance feedback to agents
β’ Collaborate closely with Operations to align training initiatives with business objectives
β’ Analyze QA and training metrics to identify gaps and drive continuous improvement
What Weβre Looking For:
β’ English proficiency at CEFR B2-C2 level (spoken and written)
β’ Minimum 6 months of experience in a Training or Quality Assurance role
β’ Excellent communication, coaching, and interpersonal skills
β’ Strong understanding of customer service KPIs and quality performance metrics
β¨ Why Youβll Love It Here?
Be Proud β Lead a team and build a career worth flexing.
Be Global β Manage overseas clients.
Be TP β Join a company that celebrates leadership, growth, and people-first culture.