Customer Support Specialist

Language Requirements: Local language —min. C1 level English —min. B1+ level About us: Choiceis a leading European food-tech B2B SaaS platform. We empower over 30,000+ restaurants across 20 countries to increase their revenue through a unified digital ecosystem: QR payments, online reservations, and delivery management. With key offices in Prague and Warsaw, we are building a dynamic team of enthusiasts who value flexibility, zero bureaucracy, and the freedom to experiment. We are a start-up with a proven track record of success, actively scaling across Europe. [Forbes about Choice] We are looking for a tech-savvy Customer Support Specialistto join our team. In this role, you will be the first line of help, resolving technical issues and ensuring our clients have a seamless experience with our platform. Key Responsibilities: - Handle inbound technical requests via live chat (Intercom) and voice calls (Ringostat). - Resolve minor technical issues independently and escalate complex cases to the technical team. - Manage an average workload of 350–400 tickets per month with high quality. - Handle and de-escalate customer complaints, aiming for professional win-win resolutions. - Work in a shift-based schedule (9:00–17:00, 12:00–20:00, 14:00–22:00) including two weekends per month. Our Ideal Candidate: - Fluent in the local market language, min. C1 with clear pronunciation. - Working proficiency in English B1-B2 for internal communication. - Background in Customer or Technical Support (B2B experience is a plus). - Comfortable working with KPIs focused on response and resolution time. - Tech-savvy with a genuine interest in growing professionally in a technical direction. - Calm under pressure and able to manage difficult customer situations constructively. What We Offer: - Competitive compensation consisting of a fixed salary and performance-based bonuses. - Regular performance reviews and clear paths for career and leadership growth. - Work in a multicultural product company with a supportive and healthy culture. - Opportunity to influence internal processes and improve the customer experience. - Flexible environment where your performance directly boosts your rewards. Ready to grow with us? If you are ambitious and driven, let’s talk! Apply now or recommend a friend who might be interested! By applying for this position, you consent to the processing of your personal data by Choice for recruitment purposes in accordance with the GDPR.

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